Frequently Asked Questions
Everything you need to know about your Zoe Beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking link so you can follow your package's journey to your doorstep.
Do you offer international shipping?
Currently, Zoe Beauty Supply ships to all 50 U.S. states and Canada. We are working on expanding our logistics to reach our international beauty community soon.
What is your return policy for open products?
For hygiene and safety reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
Are your hair and skincare products authentic?
Absolutely. We partner directly with authorized distributors and brands to ensure that every product sold at Zoe Beauty Supply is 100% authentic and salon-grade.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I get advice on which products are right for my hair type?
We love helping you find your perfect match! You can use our 'Beauty Quiz' on the homepage or message our resident stylists via the live chat for personalized recommendations.